The OGTR facilitates accredited agency, stakeholder and public access to its services through a website, an email address and a free call 1800 number.

Website usage

Table 34 lists the successful hits on the OGTR website, the number of visitor sessions and their activity level on each day of the week, as well as most requested information sheets and website pages.

Table 34: Website activity, 2009–10 and 2008–09

Month Hits Visits
2009–10 2008–09 2009–10 2008–09
July 194,433 1,263,457 25,822 18,536
August 191,850 273,922 32,869 53,600
September 195,675 1,801,587 34,346 39,433
October 214,000 201,156 39,892 20,019
November 136,268 184,453 24,264 17,474
December 119,106 179,223 24,912 13,004
January 182,882 194,327 34,912 14,285
February 165,524 195,632 30,844 16,153
March 203,861 213,065 36,471 18,517
April 173,099 188,652 31,066 18,158
May 209,244 226,639 31,710 24,980
June 199,472 202,830 23,495 23,437
Day of the week 2009–10 2008–09 2009–10 2008–09
Sunday 180,664 468,007 45,227 23,955
Monday 335,205 816,707 52,837 34,476
Tuesday 349,474 915,505 53,321 37,205
Wednesday 350,265 952,710 52,971 34,375
Thursday 352,692 798,830 52,229 34,066
Friday 382,848 752,082 51,653 34,864
Saturday 234,266 560,364 45,746 24,483

The most popular pages viewed on the OGTR website during 2009–10 were:

  • What’s New
  • List of applications and licences for Dealings involving Intentional Release (DIR) of GMOs into the environment
  • List of Genetically Modified Product approvals
  • About the OGTR
  • Guidelines and forms for Certification of Physical Containment Facilities
  • IBC and Accredited Organisations Information
  • Application Assessment Process
  • Review of the Gene Technology Regulations
  • Publications and Legislation
  • Reports

The most popular downloaded documents in 2009–10 were:
  • The Biology and Ecology of Cotton (Gossypium hirsutum L.) in Australia
  • The Biology and Ecology of Papaya (Carica papaya) in Australia
  • The Biology and Ecology of Rice (Oryza sativa) in Australia
  • PC2 Laboratory guidelines
  • The Biology and Ecology of Pineapple (Ananas comosus var. comosus) in Australia
  • The Biology and Ecology of Sugarcane (Saccharum spp.) in Australia
  • The Biology of Hybrid Tea Rose (Rosa x hybrida)
  • The Biology of Musa L. (banana) in Australia
  • The Biology and Ecology of Dianthus caryophyllus L. (Carnation)

Email address and free call number

The 1800 number and the OGTR email address ogtr@health.gov.au are points of contact for members of the public and other interested parties. Assistance with specific questions and additional mechanisms for public feedback are among some of the services the 1800 line and email facilities provide. While there were some peaks in usage of the 1800 number, overall usage of both services declined in 2009–10 compared to 2008–09 (see Table 35).


Table 35: Email and free call 1800 number activity, 2009–10 and 2008–09

Month Emails 1800 number
2009–10 2008–09 2009–10 2008–09
July 105 130 105 123
August 76 108 102 126
September 99 123 131 135
October 125 120 136 89
November 92 133 146 111
December 60 139 99 79
January 117 123 60 87
February 91 118 89 84
March 128 142 99 121
April 112 93 101 132
May 118 129 113 108
June 107 159 112 107
Total 1,230 1,517 1,293 1,302

The Monitoring Section maintains an email inbox to facilitate efficient communication with accredited organisations. The inbox provides a central point for accredited organisations to contact the section with queries, legislative notifications and self-reporting of non-compliances. The Monitoring Section email inbox ensures all communications are answered efficiently while staff are away from the office. The inbox received 450 emails during 2009–10 (472 in 2008–09).

The Regulatory Practice and Secretariat Section maintains an email inbox to facilitate efficient communication between advisory committee members and secretariat staff. The inbox ensures that secretariat staff answer all communications in a timely manner. The inbox received 854 emails during the 2009–10 (667 in 2008–09).

The Application and Licence Management Section created an email inbox in September 2007 to provide a central, shared communication point to allow efficient coordination of responses to correspondence and queries about applications the section received. The inbox received 1,640 emails during 2009–10 (2,562 in 2008–09).

The OGTR welcomes feedback on ways to improve provision of information on gene technology regulation.