The OGTR facilitates accredited agency, stakeholder and public access to its services through a website, an email address and a free call 1800 number.
Table 34 lists the successful hits on the OGTR website, the number of visitor sessions and their activity level on each day of the week, as well as most requested information sheets and website pages.
Table 34: Website activity, 2009–10 and 2008–09
|Day of the week||2009–10||2008–09||2009–10||2008–09|
The most popular pages viewed on the OGTR website during 2009–10 were:
- What’s New
- List of applications and licences for Dealings involving Intentional Release (DIR) of GMOs into the environment
- List of Genetically Modified Product approvals
- About the OGTR
- Guidelines and forms for Certification of Physical Containment Facilities
- IBC and Accredited Organisations Information
- Application Assessment Process
- Review of the Gene Technology Regulations
- Publications and Legislation
The most popular downloaded documents in 2009–10 were:
- The Biology and Ecology of Cotton (Gossypium hirsutum L.) in Australia
- The Biology and Ecology of Papaya (Carica papaya) in Australia
- The Biology and Ecology of Rice (Oryza sativa) in Australia
- PC2 Laboratory guidelines
- The Biology and Ecology of Pineapple (Ananas comosus var. comosus) in Australia
- The Biology and Ecology of Sugarcane (Saccharum spp.) in Australia
- The Biology of Hybrid Tea Rose (Rosa x hybrida)
- The Biology of Musa L. (banana) in Australia
- The Biology and Ecology of Dianthus caryophyllus L. (Carnation)
Email address and free call number
The 1800 number and the OGTR email address email@example.com are points of contact for members of the public and other interested parties. Assistance with specific questions and additional mechanisms for public feedback are among some of the services the 1800 line and email facilities provide. While there were some peaks in usage of the 1800 number, overall usage of both services declined in 2009–10 compared to 2008–09 (see Table 35).
Table 35: Email and free call 1800 number activity, 2009–10 and 2008–09
The Monitoring Section maintains an email inbox to facilitate efficient communication with accredited organisations. The inbox provides a central point for accredited organisations to contact the section with queries, legislative notifications and self-reporting of non-compliances. The Monitoring Section email inbox ensures all communications are answered efficiently while staff are away from the office. The inbox received 450 emails during 2009–10 (472 in 2008–09).
The Regulatory Practice and Secretariat Section maintains an email inbox to facilitate efficient communication between advisory committee members and secretariat staff. The inbox ensures that secretariat staff answer all communications in a timely manner. The inbox received 854 emails during the 2009–10 (667 in 2008–09).
The Application and Licence Management Section created an email inbox in September 2007 to provide a central, shared communication point to allow efficient coordination of responses to correspondence and queries about applications the section received. The inbox received 1,640 emails during 2009–10 (2,562 in 2008–09).
The OGTR welcomes feedback on ways to improve provision of information on gene technology regulation.