Office of Aged Care Quality and Compliance (OACQC)
Prudential and Approved Provider Regulation Client Service Charter
The Prudential and Approved Provider Regulation Branch within the Office of Aged Care Quality and Compliance administers national programs relating to the prudential regulation of approved providers charging accommodation bonds and also the approval of providers of aged care.
A Client Service Charter has been developed for prudential and approved provider regulation. The Charter sets out the standards of service that regulated entities and aged care consumers can expect to receive in relation to prudential and approved provider regulation.
PDF version of the Prudential and Approved Provider Regulation Client Service Charter (PDF 148 KB)
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